Release the power button when the Microsoft logo screen appears. Press and hold your Surface’s power button for about 20 seconds. This method applies to the Surface Pro 5 (or newer), Surface Book 2 (or newer), and any Surface Laptop, Surface Go, or Surface Studio model. The steps to force a shutdown vary depending on your Surface model. Therefore, before getting into details, we suggest you use Advanced Driver Updater, an automatic way to update outdated and missing camera drivers for Windows. Close all open applications, so you don’t lose unsaved data. Force Shutdown and Reboot Your Surfaceįorcefully shutting down your Surface can resolve issues with malfunctioning hardware components-camera, microphone, USB ports, etc. You can temporarily disable the antivirus, just to be sure.ĥ. Surface Pro 7+ Tech Specs Security, TPM 2.0 chip for enterprise security, Enterprise-grade protection with Windows Hello face sign-in Software, Windows 11 Pro. If you use an antivirus, review its settings, and ensure it isn’t stopping apps from accessing your Surface’s camera. Some third-party antivirus or malware protection software have settings that can block an app’s webcam access. Discover a range of Microsoft Surface devices built for all the ways you create, work, play and connect.
Enabling this option grants camera access to applications installed outside the Microsoft Store.Ĥ.